By Mark O’Neill I am going through a big instant messaging phase at the moment (Google Talk and Twitter being my two favourite programs) and I have become a little obsessed recently with how IM programs work and in particular how chat bots work.
Bots are simply small programs (with a sprinkling of artificial intelligence) which are automated and designed to do a specific task.
So a search bot is designed to search for information online (such as spiders indexing the search engines) and a chat bot is designed to talk to you and answer your questions with pre-defined answers.
How good and relevant those answers are depends a great deal on how well the bot creator programs his or her creation.
In late 2016, Bank of America announced the expected debut of its chatbot offering.
Chatbot supporters, however, argue that the technology is just as secure as the voice response systems customers use today.
Download her app on Google Play, https://play.google.com/store/apps/details?
At the moment he can only answer three questions but I am hoping to give him more knowledge very soon.Now some banks want to spark a new virtual love affair of sorts, hoping customers will embrace the chatbots they will soon offer. But that also limits the ease of use that chatbots promise.Mind you, it’s strictly platonic and electronic: for customers, a chance to enjoy the convenience and ease of getting financial information through advanced voice communication on a mobile phone. In Singapore, India and Indonesia, banks continue to roll out chatbot services that let customers ask, “What’s my balance? “If a customer is going to enter a lot of codes to identify themselves, they might as well just log on to online banking,” Oglesby says. And while not revealing its internal plans, Wells Fargo has invested in Oglesby notes that banks can require customers to enter personal identification numbers or passwords to access protected information. Master Card employees are piloting a credit and debit card app available through banks next year.